My salesman Jeff Butcher was awesome! He was extremely friendly and nice! Went out of his way to get the van the same day I was coming down to look at it. He had it within a few hours notice of my husband and I coming!! He definitely went the extra mile to make sure we were happy & taken care of! As well as was very understanding of our tight budget and did everything he could to allow us to be able to afford it! I'm very satisfied with Jeff and everyone else I talked to at Heller Motors! We will definitely be returning in the future!!
We were looking for a replacement second car. We had looked on line and found a 2008 Ford Escape at Hellers. We made arrangements to test drive the vehicle online and soon a salesman called to confirm and bring the vehicle to Pontiac. We had to call back and reschedule the test drive and that was not a problem. Jake Heller ended up being our sales representative for this vehicle as when we reschedule the original sales representative was not working that day. Jake took us for a test drive, explained the features of the vehicle as we were driving and made the test drive pleasant instead of uncomfortable. Jake wanted to make sure we were happy with the vehicles appearance, features, and reliability. We decided to buy the vehicle after the test drive. Jake worked with us every step of the way. Introduced us to the business manager, made sure we were not thirsty or inconvenienced in any way. He even offered to meet with us the next day, his day off, in order to complete the sale. We had enquired about how many sets of keys with remotes came with the vehicle. It was noted that there was only one key of this type. A week or so after the sale I received a voice mail from Jake stating that he had located a second key with remote. He said he would drop it in the mail for us so that we would not have to make a return trip to the dealership. Jake Heller was very professional, very friendly and very customer oriented. This made purchasing our sixth vehicle for Hellers very easy.
Loved the service!! My salesman Joe got me thro the buying process so fast and I never felt like a "sale". From start to finish he treated me VERY well and made sure I WAS HAPPY with everything. I wanna Thank him from the bottom of my heart for helping me buy MY first car from a dealership. Will be a returning customer for all my auto needs!! If u go to Heller I would HIGHY recommend JOE!!!!
I had my car fully detailed yesterday and they did an absolutely amazing job! It looks like brand-spanking-new again! Thank you Heller Motors!
Today we were going to shop for a used F150. We met Bob Corrie at the Pontiac store. He rode with us to the ElPaso store to look at their inventory. He was VERY nice and VERY knowledgeable. We narrowed it down to 2 trucks. He was up front and honest about both vehicles, and helped us decide between the 2.......after we told him what we wanted in a truck.
We decided on a vehicle and then worked with Kieth in financing. He was more than helpful also!
It was the BEST car shopping experience we've ever had when purchasing a vehicle. We couldn't have asked for deal!
Thanks to everyone who works there!
I would like to say Kyle Fajardo at Heller Motors is an amazing Guy. He did everything he could to get us the truck we wanted and he did. Buying a truck from this dealership was a pure blessing. If you want a great deal and a hassle free shopping experience go there and ask for Kyle.
Heller Motors helped me find a vehicle that met my requirements both physically and financially with efficiency, honestly, and respect to my current financial limitations in life. John Brown took the time to help me find a vehicle on the lot that met my requirements and was more realistic for my financial limitations (college student with debt and limited credit). He was respectful, honest, and up front at each step of the car-buying process.
I just bough a car from Heller Motors yesterday. Justin Gillard was the salesman that i went through. He is very good at customer service and responds quickly to you're questions via email regarding a car you might be interested in. Justin was very personable, and I would highly recommend anyone looking to purchase a car to visit Justin and his team at Heller Motors. Very helpful, and professional crew.
I'm always suspicious of over-the-top 5-star reviews. I always suspect they are fake, yet here I am writing one. My experience at Heller was so exceptional that, in fact I just left a Google+ review as well. I drove over 70 miles from Champaign to do business with Heller. I reached out to them about a Jeep I saw online, Jeremy (their sales representative) contacted me and gave me all the details about the Jeep. Over the phone, I told him my financial needs and he convinced me to make the drive. Sure enough, after getting there and taking a test drive, I worked with the Heller team on financing. The terms were what I wanted and their was no "funny business" with the numbers. I drove home in my new car and slept well that night (and every night since). Fantastic experience with the Heller team, and really that's all I can ask for out of a dealership. Will definitely be back there for my next purchase.